Informativa sui rimborsi

. Returns & Refunds Policy (Política de Devoluciones y Reembolsos)

Returns & Refunds Policy

Last updated: July 2026

At Michael's Arabic, we enforce a rigorous returns policy due to the delicate and personal nature of our products (facial skincare, creams, and cosmetics) and our direct distribution model. Please read these terms carefully before making a purchase, as no exceptions will be made.

1. Legal Exception for Hygiene and Health Reasons (Very Important)

In accordance with applicable consumer protection regulations (such as Article 103.e of Royal Legislative Decree 1/2007 for Spain/EU), the right of withdrawal does not apply to sealed goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.

  • Under no circumstances will we accept the return, exchange, or refund of facial creams, skincare products, or cosmetics that have been opened, tested, whose protective plastic seal or cellophane has been removed, or whose original container or box shows any sign of tampering, damage, or breakage.

  • Products must remain completely intact, sealed, and unopened exactly as received to be eligible for a return.

2. Request Timeframe

If the product remains completely sealed and unopened, you have a strict and non-extendable period of 14 calendar days from the date of package delivery to request a return. After this period, no refund requests will be processed.

3. Return Process and Shipping Costs

To initiate a valid return, you must strictly follow these steps:

  1. Send an email to Soporte@michaelsarabic.com including your order number and attaching clear photographs proving that the facial skincare product remains perfectly sealed on all sides.

  2. Once the photos are reviewed and the request is approved, we will provide you with the corresponding warehouse shipping address.

  3. Return Shipping Costs: Shipping expenses associated with the return are borne entirely by the buyer. The customer is responsible for ensuring the package arrives at our facilities in perfect condition via a certified shipping method.

4. Damaged, Defective, or Incorrect Products

If you received a broken facial cream jar due to transit or a product that does not match your order:

  • You must notify us within a strict maximum window of 24 to 48 hours from package delivery by emailing Soporte@michaelsarabic.com or calling +34 628 82 59 40.

  • Mandatory Requirement: You must provide clear photographs of the outer packaging (showing the courier shipping label) and the condition of the inner product.

  • If verified, we will arrange for a replacement product to be shipped or issue a full refund at no cost to you.

5. Refund Processing

Once our warehouse receives the returned item and verifies that it is in its original condition, sealed, and unused, the refund will be approved and issued exclusively through the original payment method within 7 to 14 business days. If upon inspection it is discovered that the cosmetic product has been opened or tampered with, the return will be automatically rejected.

Contact Us

  • Email: Soporte@michaelsarabic.com

  • Phone: +34 628 82 59 40

  • Address: Calle de Guetaria, 88, 28041 Madrid, Spain