Política de privacidad

Privacy Policy (Política de Privacidad)

Privacy Policy

Last updated: July 26, 2026

Michael's Arabic operates this store and website, including all data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Michael's Arabic is powered by Shopify, which enables us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the terms herein.

Personal Information We Collect and Process

When we use the term "personal information," we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data that has been anonymously aggregated or de-identified so that it cannot identify you or be reasonably linked to you. Depending on how you interact with the Services, where you reside, and what applicable law permits or requires, we may collect or process the following categories of personal information—including inferences drawn from such data:

  • Contact Details: Including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial Information: Including credit card numbers, debit card numbers, financial account details, payment card information, transaction details, payment methods, payment confirmation, and other payment-related information.

  • Account Information: Including your username, password, security questions, preferences, and settings.

  • Transaction Information: Including facial creams, skincare items, and beauty products you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.

  • Communications with Us: Including information you provide when communicating with us, such as when submitting a customer support inquiry.

  • Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Including data regarding your interaction with the Services, such as how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information to us.

  • Automatically through the Services: Including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

  • From our service providers: Including when we hire them to enable certain technology or when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, Customizing, and Improving the Services: We use your personal information to provide you with the Services, which includes fulfilling contracts made with you, processing your payments, managing your facial skincare orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to post reviews, and offering a personalized shopping experience (such as recommending skincare products related to your purchases).

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending commercial, advertising, and promotional communications via email, text message, or postal mail, as well as displaying online ads for facial creams and skincare products on the Services or other websites, including based on items you have previously purchased, added to your cart, or other activities performed on the Services.

  • Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate, or take action regarding potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our services.

  • Communications with You: We use your personal information to provide customer support, respond to your skincare inquiries, deliver services efficiently, and maintain our business relationship with you.

  • Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or government authorities, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, in accordance with this Privacy Policy. Such circumstances include:

  • With Shopify, service providers, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping).

  • With commercial and marketing partners to provide marketing services and display advertising. You can exercise your rights to opt out of such uses [here].

  • When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties.

  • With our affiliates or generally within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information regarding your access to and use of the Services, to provide and improve the Services for you. For more information on how Shopify uses your personal information, please consult the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors under the applicable age threshold in your jurisdiction.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." The length of time we retain your personal information depends on several factors, such as the need to maintain your account, provide the Services, or comply with legal obligations.

Your Rights and Choices

Depending on where you reside, you may have rights such as the right of access, deletion, rectification, data portability, and the right to opt-out of sale or sharing for targeted advertising. If you reside in the EEA or UK, you may also have the right to object to processing, restrict processing, or withdraw consent.

Complaints & International Transfers

If you have a complaint, please contact us. We may transfer, store, and process your personal information outside the country in which you reside using recognized transfer mechanisms (such as Standard Contractual Clauses).

Changes to This Privacy Policy & Contact

We may update this Privacy Policy from time to time.

  • Phone: +34 628 82 59 40

  • Email: Soporte@michaelsarabic.cm

  • Address: Calle de Guetaria, 88, 28041 Madrid, Spain